How to properly send an email to staff@chakralinux.org?

#1

Hello,
recently I’ve send an email to staff@chakralinux.org about an outdated ccr package (that I would like to maintain), but I got an automatic mail in response:

from:	Chakra <noreply@m.chakralinux.org>
reply-to:	Chakra <code@chakra.email>
to:	micha.7a@gmail.com
date:	5 Nov 2019, 11:51
subject:	[Rejected] orphan request for slack-desktop in CCR 
mailed-by:	m.chakralinux.org
Signed by:	m.chakralinux.org

Unfortunately, your email message to GitLab could not be processed.

We couldn't find the project. Please check if there's any typo.

So I would like to ask, do mails to staff@chakralinux.org have to have some specific format? Do I have to include some keywords?

Sorry if I misunderstood something,
Michalina

#2

We make use of the GitLab Service Desk feature, which means that sending an e-mail to staff@chakralinux.org should create a new confidential issue in the website project “Mélange” issue tracker.

However, at 2019-09-29 13:00:00 UTC I renamed the project and changed its namespace from chakra/websites/ to chakra/, which also changed the internal e-mail address for the service desk. This resulted in the cryptic automatic reply. I failed to notice that at the time, but I have now updated staff@chakralinux.org to forward e-mails sent to it correctly.

Apologies for the inconvenience.

1 Like
#3

Thanks!
Should I then resend the request?