About the Help category


(Hans Tovetjärn) #1

Give and get help here! Choose one (1) issue per topic, and use the default template. All information here is to be in English. If you have a different locale set, prepend LC_ALL=C to any commands you run for English output. If you are unable to provide information in English, ask in #de, #es, #fr, #it, or #zh instead, depending on your locale.

Don’t refer to a “recent” or a “latest” update

It is vague and redundant. Provide your /var/log/pacman.log instead which describes exactly what was upgraded, and from which version to which version.

Choose clear, informative titles

This is more likely to elicit response from experienced users who have knowledge about that particular topic. It also makes the topic easy to reference and find by others with the same issue. Don’t use redundant phrases such as “Help”, “Urgent”, “Recent update”, etc.

Good titles

  • XSane: Failed to open device: Invalid argument
  • pptp vpn fails to connect: Couldn’t set pass-filter in kernel: Invalid
  • Akonadi error, MySQL - unsupported storage engine: innodb
  • Calibre: Qt platform plugin ‘xcb’ not found (yet listed as available)

Bad titles

  • I have internet but cant connect!!!
  • installing chakra
  • recent update
  • It’s an emergency ! Plasma crash

Template

Use this template to provide the most essential information about your system. Copy and paste it into your new post if it isn't there already (it is the default template used for new topics created in this category):
[details=System information, pacman configuration, and pacman log]
**System information**
[code]
Replace this line with the output of the command "uname -a" (run it in Konsole, no quotation marks)
[/code]

**Hardware information**
[code]
Replace this line with the output of the command "hwinfo --short" or "inxi -Fzc 0" (run it in Konsole, no quotation marks)
[/code]

**/etc/pacman.conf**
[code]
Replace this line with the contents of the file /etc/pacman.conf
[/code]

**/etc/pacman.d/mirrorlist**
[code]
Replace this line with the contents of the file /etc/pacman.d/mirrorlist
[/code]

**/var/log/pacman.log**
[code]
Replace this line with the contents of the file /var/log/pacman.log
[/code]
[/details]

Describe your issue and what you've tried so far here, including complete log files, terminal input *and* output, error messages, versions of any specific software involved, documentation you have read, and what search terms you have used. Information is crucial to being able to solve any problem.

If the size of your logs exceed the limit for a single post (~64 kB), upload them to a pastebin service such as code.chakralinux.org/snippets, dpaste.com, ptpb.pw, or ix.io instead and include the link in your post.

When a solution is found, mark your topic as solved

Click the checkbox icon :white_check_mark: under the reply that provided the solution.

When replying, read the original post and stick to the subject

If a topic is marked as solved, do not reply stating the equivalent of “I am having a similar issue…”. Instead, reply with a linked topic:

  1. Click the link icon :link: (“Share a link to this post”) below the post
  2. Click :heavy_plus_sign: New Topic (“Reply as linked topic”)

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