About the Help category

(Hans Tovetjärn) #1

Give and get help here! All information here is to be in English. If you have a different locale set, prepend LC_ALL=C to any commands you run for English output. If you are unable to provide information in English, ask in #de, #es, #fr, #it, or #zh instead, depending on your locale.

Choose one (1) issue per topic, and set a descriptive title

This is more likely to elicit response from experienced users who have knowledge about that particular topic. It also makes the topic easy to reference and find by others with the same issue. Don’t use redundant phrases such as “Help”, “Urgent”, “Last update”, “Latest update”, “Recent update” etc.

Good titles

  • XSane: Failed to open device: Invalid argument
  • pptp vpn fails to connect: Couldn’t set pass-filter in kernel: Invalid
  • Akonadi error, MySQL - unsupported storage engine: innodb
  • Calibre: Qt platform plugin ‘xcb’ not found (yet listed as available)

Bad titles

  • I have internet but cant connect!!!
  • installing chakra
  • recent update
  • It’s an emergency ! Plasma crash

Provide your pacman configuration and log file instead of referring to a “recent” or a “latest” update

The log file describes exactly what was upgraded, and from which version to which version. It is located at /var/log/pacman.log. The configuration files are located at /etc/pacman.conf and /etc/pacman.d/mirrorlist.conf.

Open Dolphin, navigate to /var/log, /etc, and /etc/pacman.d, and drag and drop the files into your post. Alternatively, click this button in the toolbar to upload files:


Provide your hardware information

Run either of these commands in Konsole, then copy and paste the output into your post:

$ hwinfo --short
$ inxi -Fzc 0

Mark your topic as solved when a solution is found

Click the checkbox icon under the reply that provided the solution.


Read the original post and stick to the subject when replying

If a topic is marked as solved, do not reply stating the equivalent of “I am having a similar issue…”. Instead, reply with a linked topic:



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